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MP3 On Hold Player – What to Look for in an On Hold Music Device

If you are running a small business, then you don’t always have the budget in place to purchase good quality equipment for hold music. However, you do need hold music in place, it is something that customers have come to expect—and of course this makes your company seem much bigger than it actually is. This is going to mean more revenue for your company! So how can you get around this? Well, by using slightly cheaper equipment of course.

On-Hold Plus’ system is a USB drive mp3 player

In the past, many people used CD players which, whilst cheap, were prone to wearing out over time due to prolonged use. Sometimes within a year even with the best quality brands. It also meant that the hold music wasn’t going to be anything special. You were pretty much limited to one CD, which to be honest, will bore the customers if they have to keep on phoning back.

After seeing how many businesses buy my royalty free music package for on their on hold system, I learned that there is a much better way to do this nowadays. That is to use an MP3 player for music on hold! Just imagine the benefits—it is durable, inexpensive, simple to use and the music can easily be changed. However, the problem that many people face is choosing the right model.

In my opinion, there are two things that you need to be on the ‘look out’ for when choosing a player for your music on hold. If it doesn’t have either of these two, then you will need to look elsewhere. To be perfectly honest, there are not many models out there which ‘fit the bill’.

What to look for in an mp3 on hold player

1. You need to be able to loop the music. This is an absolute must. Even if you have filled up the player with music, there will come a time when there is simply ‘no more’ to play, which of course is going to mean that you are going to have no hold music at the end of the line. Talk about confusing for the customer! Therefore you will want to find an device which gets to the end, and then starts all over again. This means that very little ‘maintenance’ of the device is going to be necessary.

2. You will also want it to charge directly from a wall outlet. There are plenty of MP3 on hold players out there which run on standard batteries (Bad!), or charge from a USB Port. This means they aren’t going to be ideal for music on hold as the battery will run out quickly. You also need to ensure that the music will continue to play, even when the unit is charging, something which many  simply cannot do. The charging from the USB is not too much of a problem though, you are able to purchase ‘wall adapters’ to help you out here. You really just need to be concerned about whether it can ‘play and charge’ at the same time’.

For some people the solution also needs to be cheap, after all, you are trying to keep the cost of the telephone system down. I won’t pay too much attention to this point though, as the majority of models out there actually are cheap, so it isn’t necessary to ‘delve’ too far onto this point.

Many people at this point tend to recommend an iPod for the task, as they can fit the bill for most of these. However, you do need to be sure that you steer clear of the cheaper iPods, i.e. the iPod Shuffle. This is because they require the headphone slot to charge and to play music, and obviously, that means you cannot do both at the same time. Once you start heading up to the standard iPod then obviously it becomes a little bit more expensive. However, you should be able to secure a good deal on a ‘second hand’ one from eBay or other similar sites, the prices do come down drastically when a new model is announced anyway!

Of course, there are a few people out there that would never even consider using an iPod for their hold music, they are far too valuable. One of the best devices currently out there for the job is an ‘S1MP3’ player, these are generic devices which are used by a lot of different manufacturers. You can purchase these from eBay. They allow you to ‘loop’ the music, and are supplied with a USB charger (which you can then purchase an adapter for). These can cost around $20, sometimes less, which means that you are not paying a lot. Some people have reported that these are able to keep going for many years, with very few problems. This is probably going to be one of the cheapest phone hold systems that you have ever put in place!

Example of company selling an MP3 player made for on hold

One of the most popular devices for hold systems though is an ‘On-Hold Plus’ system which is a USB drive that can play music constantly. Although you do need to bear in mind you will need a computer handy. However this isn’t going to be too much of a problem if you are running a ‘server room’—as there will be a computer with a soundcard located in there somewhere. These devices also come preloaded with hold messages and music, which means that even less cost is going to have to be paid out for your system.

Hopefully this has been of some use to you in your quest to use an device for music on hold. Just remember the basic points I stated near the start. It needs to be able to loop the music you are playing, and of course, needs to be able to be charged whilst doing it. Find the right MP3 on hold player and you will be well on your way to having a pretty much maintenance free telephone system which didn’t cost you a whole bundle!

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